Kommify Help Desk connects with WhatsApp Business API, email (Gmail, Outlook), live chat on your website, Instagram DMs, Facebook Messenger, and voice calls (via Kommify IVR). All messages from these channels appear as tickets in one unified inbox — no manual forwarding required.

You define SLA policies for different ticket priorities (e.g., Urgent = 1-hour response, 4-hour resolution). Kommify tracks every open ticket against its SLA target in real time. When a ticket is approaching a breach, agents and supervisors are automatically notified and the ticket is escalated — so nothing slips through.

Yes. Kommify's AI reads each incoming ticket and suggests the most relevant response based on your knowledge base and past resolved tickets. Agents can accept, edit, or dismiss suggestions. It also auto-detects customer sentiment so managers can prioritise frustrated or at-risk customers immediately.

You build a library of help articles for common questions (return policy, account setup, FAQs, etc.). Customers can search and self-serve before raising a ticket. The AI also suggests relevant articles to agents mid-conversation, reducing resolution time. Customers on the Kommify platform typically see a 30–40% reduction in ticket volume within 60 days of launching a knowledge base.

Yes — and this is one of Kommify's biggest advantages. Because Help Desk and CRM are on the same platform, support agents can see a customer's full history: past purchases, open deals, previous tickets, and communication history — without switching tools. This context dramatically improves resolution quality and reduces handle times.

Yes — our 15-day free trial gives you full access to the Help Desk including the unified inbox, ticket management, SLA policies, and knowledge base. No credit card required to get started.