Traditional IVRs use rigid menu trees ("Press 1 for sales, Press 2 for support"). Kommify Voice AI Agents understand natural speech — customers simply say what they need in Hindi or English, and the agent comprehends the intent, responds conversationally, and takes real actions like booking an appointment or sending a payment link. There are no menus, no frustration.

No — AI Agents augment your team, not replace them. They handle the high-volume, repetitive work (FAQs, reminders, status checks, basic qualification) so your human agents can focus on complex, high-value interactions. When a conversation needs human judgement, the agent escalates instantly with full context already transferred.

Absolutely. You can define the agent's name, voice tone (formal/conversational), language preference, response style, and even specific scripts for objection handling. For voice agents, you can also choose from multiple AI voice profiles in Hindi and English. No coding required — all done from the visual builder.

Most teams go live with their first AI agent within 30 minutes for simple use cases (FAQ bot, appointment booking). More complex multi-step voice agent workflows typically take 1–3 days to set up, test, and deploy. Kommify's onboarding team assists with configuration at no extra charge on Growth and Enterprise plans.

Yes. All conversations are encrypted in transit (TLS 1.3) and at rest (AES-256). Kommify follows SOC 2–aligned security practices with regular audits, role-based access controls, and full audit logs. Data residency options are available for Enterprise plans. We do not use your conversation data to train shared models.

When the agent encounters a query it can't resolve confidently, it escalates to a human agent instantly — transferring the full conversation history, detected intent, and sentiment score so the human can pick up seamlessly. You can set custom escalation triggers (e.g., "If customer says 'speak to human' or frustration is detected").

Yes — every plan includes a 15-day free trial with full access to both voice and chat AI agent features. No credit card required. You can deploy real agents, test with live conversations, and measure results before committing to a paid plan.