Privacy Policy

1. Introduction

Kommify Technologies Pvt. Ltd. (“Kommify”, “we”, “us”, or “our”) is committed to protecting the privacy of our website visitors, customers, and their authorized users. This Privacy Policy describes how we collect, process, store, and safeguard personal and business data when you visit our website, subscribe to our platform services, use our APIs, or interact with our communication solutions (including WhatsApp Business API, SMS, RCS, Voice AI, and CRM modules).

2. Information We Collect

We collect information in the following categories:

• Account & Contact Information: Name, work email address, company name, phone number, billing address, and authentication credentials.
• Service & Communication Data: Message templates, sender IDs, telephony records, webhook event metadata, and customer support ticket details.
• Technical & Telemetry Data: IP addresses, browser types, device identifiers, session timestamps, and interaction logs.
• Conversational Data: AI chatbot prompts and voice interaction transcripts configured by you to operate within approved workspace guardrails.

3. How We Use Your Information

We use collected data strictly for lawful business purposes, including:

• Delivering, maintaining, and optimizing the Kommify communication platform and APIs.
• Facilitating official WhatsApp Business, SMS DLT, RCS, and voice routing through approved telecom and platform partners.
• Processing transactions, issuing invoices, and verifying business identities.
• Providing customer support, technical assistance, and security notifications.
• Complying with regulatory obligations under Indian telecom regulations (TRAI/TCCCPR) and applicable international laws.

4. Data Processing & Sub-Processors

To provide messaging and telephony connectivity, Kommify interfaces with authorized third-party infrastructure providers, including Meta Platforms Inc. (for WhatsApp Business Cloud API), licensed telecom operators (for SMS and Voice carrier routing), and cloud hosting providers. We require all sub-processors to maintain strict data confidentiality and security safeguards.

5. Data Security & Retention

We implement industry-standard encryption protocols (TLS 1.3 in transit, AES-256 at rest) and strict role-based access controls to safeguard data from unauthorized access or disclosure. We retain customer data only as long as necessary to fulfill contractual obligations or comply with statutory record-keeping mandates.

6. Your Rights

Subject to applicable data protection laws, you have the right to access, rectify, restrict processing, or request deletion of your personal information. To exercise your rights, please submit a request to privacy@kommify.com.

7. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Governance Officer at: