Refund & Cancellation Policy
Last updated: September 2026 • Kommify Technologies Pvt. Ltd.
1. Subscription Plans & Software Licenses
Kommify offers monthly and annual subscription plans for our cloud communication software, AI voice agent platform, and CRM modules. Customers may cancel their ongoing subscription renewals at any time via the billing portal or by contacting account management. Cancellation becomes effective at the conclusion of the current billing cycle.
2. Usage Credits & Third-Party Messaging Fees
Prepaid wallet credits for messaging consumption (SMS, Voice IVR minutes, and WhatsApp Meta conversation fees) represent pass-through telecom usage. Consumed credits for dispatched messages or answered voice calls are non-refundable. Unconsumed wallet balances may be refunded upon enterprise account closure, subject to applicable payment processing fees and administrative verification.
3. Dispute Resolution & Billing Inquiries
If you believe there has been a billing discrepancy or unauthorized transaction on your account, please submit a formal billing inquiry to billing@kommify.com within 30 days of the invoice date. Our finance team will review the logs and process eligible adjustments promptly.
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