Turn Guest Enquiries Into Bookings
Engage travelers instantly across WhatsApp, voice, and CRM — automating pre-arrival check-ins, in-stay digital concierge requests, and direct booking conversions.
Turn Guest Enquiries Into Bookings
Communication, CRM & Workflow Automation
The Challenges Holding Hospitality Teams Back
Hotels, luxury resorts, and vacation stays struggle with heavy OTA commission reliance, manual front-desk bottlenecks, and delayed guest request handling.
High OTA Commission Dependency
Hotels lose 15-25% on every booking to third-party online travel agents due to ineffective direct inquiry conversion.
Slow Response to Direct Booking Enquiries
Travelers inquiring about room tariffs, packages, and banquet dates drop off when answers take hours.
Front-Desk Check-in Queues
Manual paper registration and ID verification during peak arrival hours create frustrating lobby wait times.
Fragmented In-Stay Request Management
Room service, housekeeping, and maintenance requests get lost between phone lines and walkie-talkies.
Missed Ancillary Revenue Opportunities
Properties fail to promote on-site spas, curated dining, and local excursions to guests currently staying on property.
Delayed Feedback & Public Review Risks
Unhappy guests leave before management can resolve service issues, resulting in damaging public review scores.
How Kommify Helps Hospitality Teams
A connected guest communication and concierge platform that elevates the guest experience from discovery to checkout.
Direct Booking Acceleration
Convert website, Instagram, and WhatsApp inquiries into direct reservations with real-time tariff and availability lookups.
Contactless Pre-Arrival Check-in
Deliver digital check-in passes, dietary preference forms, and estimated arrival updates 24 hours prior to check-in.
In-Stay WhatsApp Digital Concierge
Enable guests to order in-room dining, book spa appointments, and request amenities directly through WhatsApp.
Department Request Dispatch
Automatically route guest requests to Housekeeping, F&B, Concierge, or Front Desk with resolution timers.
Automated Ancillary Upselling
Send personalized in-stay prompts for chef specials, spa discount slots, and late checkout upgrades.
Instant Sentiment & NPS Surveys
Trigger 1-tap WhatsApp star ratings upon checkout, immediately alerting general managers to any rating below 4 stars.
Kommify Solutions for Hospitality
Enterprise guest engagement and operational automation built for luxury resorts, boutique hotels, and chains.
WhatsApp Business Platform
In-stay concierge, digital check-in passes, room service ordering, and post-stay feedback collection.
AI Chatbots
24/7 instant answers for room tariffs, resort amenities, dining menus, and local area recommendations.
Google RCS Messaging
Rich media promotional carousels for festive loyalty offers, weekend getaways, and banquet venues.
Workflow Automation
Multi-department task escalation, automated housekeeping dispatch, and pre-arrival notification sequences.
Help Desk & Guest Inbox
Centralized guest history, multi-channel inquiries, VIP tagging, and corporate banquet request handling.
Voice AI Agents
Automated telephone reservation inquiry handling and routine front-desk call deflection.
From Guest Enquiry to 5-Star Stay
A seamless, guest-centric communication journey across every stage of the reservation and stay.
Direct Enquiry
Guest enquires about room availability, packages, or wedding venues.
Instant Booking Link
AI delivers live rates, room photos, and secure payment checkout link.
Pre-Arrival Pass
Contactless check-in card and arrival preferences sent 24h before visit.
In-Stay Concierge
Guest orders dining, spa, and housekeeping directly through WhatsApp.
Service Fulfillment
Automated ticket created and dispatched to the respective hotel department.
Checkout & Review
Instant 1-tap WhatsApp NPS survey and verified Google review prompt.
What Kommify Can Help You Automate
Pre-configured guest engagement templates for hotel operators and general managers.
Direct Room Booking Assistant
Guide guests through room selection, date availability, and direct booking reservations.
Contactless Mobile Check-in
Collect guest ID proofs, signature, and special requests prior to physical arrival.
Digital In-Room Dining Menu
Interactive WhatsApp food & beverage menu with instant kitchen order generation.
Spa & Wellness Reservations
Allow in-house guests to browse available therapy slots and reserve spa appointments.
Housekeeping & Amenity Requests
1-tap guest requests for extra pillows, towel replacements, or dental kits.
Banquet & Event Inquiries
Capture capacity requirements, catering preferences, and date requests for events.
1-Tap Checkout NPS Surveys
Collect instant guest satisfaction feedback before guests leave the property.
Loyalty & Seasonal Promotions
Deliver rich Google RCS and WhatsApp broadcasts for monsoon, holiday, and weekend offers.
Client Success Stories
Real operational results from enterprise deployments on Kommify.
Luxury Boutique Resort Group
The Challenge
Disconnected guest communication across OTAs, fragmented room service requests, and delayed feedback collection leading to negative public reviews.
The Kommify Solution
Deployed an in-stay digital concierge on WhatsApp, automated pre-arrival registration workflows, PMS integration, and proactive post-checkout sentiment capture.
Average Guest Satisfaction Score
Instant response times to in-room requests significantly elevated guest reviews.
Ancillary Service Bookings
Spa and dining revenue grew through timely, non-intrusive in-stay WhatsApp prompts.
Post-Stay Survey Completion
Simple 1-tap WhatsApp star ratings dramatically outperformed traditional email surveys.
Works With the Systems You Already Use
Connect Kommify seamlessly with property management systems (PMS), point-of-sale (POS), and hotel booking engines.
Property Management (PMS)
Oracle Opera, Cloudbeds, IDS Next, Hotelogix
Restaurant POS & Kitchens
Direct F&B Order Routing & Kitchen Printers
Official Messaging APIs
Meta WhatsApp Cloud API, Google RCS Messaging
Payment Gateways
Razorpay, Stripe, Adyen, Apple Pay
Ready to Elevate Your Guest Experience?
See how Kommify helps hotels and resorts automate guest communication, increase direct bookings, and deliver 5-star digital concierge service.
Live custom walkthrough • No heavy IT setup required • Enterprise SLA & Support
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Trusted by Businesses Across Industries
Powering communication, engagement and growth for organizations across industries.