Security & Regulatory Compliance Built for the Modern Enterprise
Kommify provides telecom-grade messaging, conversational AI, and CRM workflows engineered with defense-in-depth security, strict data privacy controls, and direct regulatory compliance.
Enterprise-Grade Security Architecture
How Kommify secures your customer conversations, sensitive telemetry, and automated workflows.
Data Encryption
All customer data, message contents, and call records are encrypted in transit using TLS 1.3 with strong cipher suites and at rest using industry-standard AES-256 encryption.
Role-Based Access Control
Enforce least-privilege access across teams with customizable roles (Admin, Agent, Manager, Developer), multi-factor authentication (MFA), and session timeout policies.
Comprehensive Audit Logs
Detailed, time-stamped logs of every system login, message broadcast, webhook configuration, API key generation, and CRM data export for compliance and auditing.
Data Retention & Deletion
Configurable data retention periods for message logs, voice recordings, and conversation histories. Automated data anonymization and GDPR/DPDP-compliant deletion workflows.
High Availability & Backups
Multi-zone cloud infrastructure with automated continuous backups, multi-carrier telecom failover routing, and documented recovery point objectives (RPO).
API & Webhook Security
Scoped API keys, secret rotation mechanisms, IP allowlisting for sensitive endpoints, and HMAC-SHA256 signature verification for all inbound and outbound webhooks.
Regulatory Standards & Channel Governance
Committed to rigorous compliance across Indian telecom guidelines, international messaging platforms, and modern data protection frameworks.
Telecom Commercial Communications (TCCCPR)
Fully compliant with TRAI regulations in India. Integrated with principal telecom entity registration portals (Vilpower, PingConnect, TrueConnect) for Entity IDs, Header whitelisting, and Content Template pre-verification.
Key Safeguards & Operational Controls:
- Pre-approved Content Templates
- Sender ID / Header Registration
- Consent Record Management
- NDNC / DND Scrubbing Support
Meta Messaging Policy & Terms
Engineered directly upon the official WhatsApp Business Platform. Guarantees end-to-end alignment with Meta’s Business, Commerce, and Opt-In policies for enterprise communication.
Key Safeguards & Operational Controls:
- Explicit User Opt-in Enforcement
- Template Category Validation (Utility, Authentication, Marketing)
- Meta Business Verification Guidance
- Tier Escalation & Quality Rating Monitoring
Carrier & Platform Verified Communication
Rich Communication Services deployed in compliance with GSMA standards and verified carrier identity requirements for interactive rich cards and branded sender profiles.
Key Safeguards & Operational Controls:
- Carrier-Verified Sender Profiles
- End-to-Platform Encryption
- Spam Prevention Safeguards
- GSMA Universal Profile Standards
Controlled Conversational AI Workflows
Conversational AI systems grounded strictly in approved corporate knowledge bases, with automated PII detection, configurable safety guardrails, and immediate human agent escalation.
Key Safeguards & Operational Controls:
- Approved Knowledge Retrieval (RAG)
- PII Redaction in Voice & Chat
- Human-in-the-Loop Escalation
- No Third-Party AI Model Training on Private Data
Responsible Vulnerability Disclosure
We welcome security researchers and customers to report potential vulnerabilities. Please direct all security findings and compliance inquiries to security@kommify.com. Our engineering team reviews reports promptly.
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