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MessagingIntermediate

The Enterprise Guide to Google RCS Business Messaging

Rich Communication Services (RCS) is revolutionizing business-to-consumer messaging by bringing interactive cards, carousels, verified badges, and action buttons directly into native Android messaging apps without requiring third-party downloads.

6 Sections•12 min read
September 2026Read Guide
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Changelog & Releases

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v2.8.0Messaging
September 15, 2026

Rich RCS Carousels & Dynamic Multi-Action Buttons Released

We have rolled out full enterprise support for Google RCS interactive rich carousels, customizable action chips, and instant carrier fallback.

  • •Interactive horizontal multi-card carousels for Google RCS
  • •Dynamic fallback routing to verified SMS in under 50ms
  • •Unified template composer supporting both WhatsApp and RCS payloads
v2.7.0Voice
August 24, 2026

Voice AI Engine 2.0: Sub-500ms Conversational Telephony

Voice AI Engine 2.0 delivers natural, conversational phone interactions with ultra-low latency audio streaming and full-duplex speech recognition.

  • •Token-streaming audio pipeline reducing telephony turn-taking delay to 480ms
  • •Intelligent barge-in detection allowing callers to interrupt seamlessly
  • •Support for 12 regional languages and contextual accent adaptation
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BayerEnterprise
Little EllyEducation
LETTERTechnology
EliteHospitality
GlentreeEducation
Elly Child CareEarly Learning
AMCHealthcare
PIMSMedical Sciences
DBITInstitutions
JAS DentalHealthcare
Dr Rao Dental CentralDental Care
Pearl HotelsHospitality
HeartfulnessGlobal Wellness
DentrayHealthcare Tech
BayerEnterprise
Little EllyEducation
LETTERTechnology
EliteHospitality
GlentreeEducation
Elly Child CareEarly Learning
AMCHealthcare
PIMSMedical Sciences
DBITInstitutions
JAS DentalHealthcare
Dr Rao Dental CentralDental Care
Pearl HotelsHospitality
HeartfulnessGlobal Wellness
DentrayHealthcare Tech