Omnichannel Help Desk & Automated Customer Support Ticketing Platform.
Unify customer support inquiries from WhatsApp, phone calls, email, and live chat into a single multi-agent ticketing inbox. Automate repetitive resolutions with AI, track strict SLAs, and elevate customer CSAT scores.
Everything Your Support Team Needs to Deliver Exceptional Customer Service
Eliminate siloed support channels. Manage tickets, collaborate internally, and automate resolutions from one dashboard.
Unified Omnichannel Shared Inbox
Consolidate tickets from WhatsApp, Email, Phone Calls, and Website Live Chat into a single prioritized queue.
Automated SLA Management & Escalations
Set custom First Response Time and Resolution SLAs by customer tier. Receive automated warnings before SLA breaches occur.
AI Copilot & Auto-Resolution
AI suggests one-click answers based on past resolved tickets, summarizes long customer threads, and resolves routine queries automatically.
Integrated Customer Knowledge Base
Create a branded customer self-service portal and public FAQ center to empower customers to find answers instantly.
Team Collaboration & Private Notes
Loop in engineering or billing specialists with private internal @mentions inside ticket threads without exposing notes to customers.
CSAT Surveys & Agent Performance Telemetry
Automatically trigger 1-click CSAT surveys upon ticket resolution. Track first contact resolution (FCR) and agent response times.
How Tickets Progress from Ingestion to Delighted Resolution
Intelligent routing, AI-assisted drafting, and automated CSAT collection.
Customer Inquires via Any Channel
Customer messages on WhatsApp, calls help line, or sends an email.
AI Classification & Routing
System detects language, categorizes topic, and routes to appropriate tier agent.
Agent Resolution with AI Copilot
Agent reviews AI-generated summary and dispatches verified solution in seconds.
Auto-Closure & CSAT Survey
Ticket closed and automated 1-click satisfaction survey sent via WhatsApp.
Delivering World-Class Support Across Industries
See how customer support leaders scale operations with Kommify Help Desk.
Fintech 24/7 Account & Payment Support
Managing 8,000 daily transaction dispute and KYC verification tickets across WhatsApp and phone lines.
Reduced average resolution time from 4.5 hours to 14 minutes with AI auto-tagging.
Consumer Electronics Warranty Claims
Customers upload photo of invoice and defective product over WhatsApp for instant warranty validation.
Automated 62% of standard warranty approvals, saving ₹22L in support labor monthly.
EdTech Student Academic Support
Managing student technical queries regarding online exams, LMS logins, and certificate generation.
Maintained a 99.8% SLA compliance rate during peak semester exam weeks.
Everything You Need to Know
Got questions? We've got transparent answers on setup, security, and enterprise scaling.
Deliver Faster, Smarter Customer Support
Unify your support channels, automate routine tickets, and delight your customers.
Trusted by Businesses Across Industries
Powering communication, engagement and growth for organizations across industries.